| Included | Standard | Business | Scale |
|---|---|---|---|
| Channels | Email + ticket | All channels | |
| Hours | Business hours | Business hours | 24/7 |
| First response | 1 business day | 4 hours | 2 hours |
| Managed updates | ✓ | ✓ | ✓ |
| Restore requests | Add-on | Included | Included |
| Custom development | — | — | Quoted |
Scope boundaries avoid the expectation that support includes custom work.
No. Custom work is handled through Expert Services.
An outage or data-access issue affecting your instance.
The SLA attached to your plan is available in the client area.
Send us the details and we will route it to the right person.
